Company and contact information
These Terms govern every order placed with CLA GROUP LIMITED through clagroup.online. Placing an order means you accept them.
We may decline an order where the work falls outside what we offer, where the document is unlawful or defamatory, or where a previous order remains unpaid. Any amount paid is refunded in full.
CLA GROUP LIMITED is not currently registered for VAT, as its turnover is below the UK registration threshold. No VAT is charged and none is recoverable by the customer. The price shown is the full amount payable — nothing is added at checkout, and there is no handling fee, processing fee or separate tax line.
Payment is due in full at the time of ordering. An invoice is issued for every order and sent by email.
Where a document turns out to fall materially outside the scope stated for the service — a longer text than the stated extent, or work of a different kind from the one ordered — we tell you before starting and either agree a supplement in writing or cancel the order and refund you in full. Nothing is ever invoiced after the event without your prior written agreement.
All work is delivered digitally by email. Turnaround times and how they are counted are set out in full in the Delivery Policy, which forms part of these Terms.
Each service includes the revision rounds stated in its description. A round means one consolidated set of comments from you and one corresponding reworking by us.
Revisions cover adjustments within the scope originally ordered. A change of direction, a different purpose for the document, additional length or a further pass of a different type is new work and is quoted separately.
You agree to:
You remain responsible for the content of your document, for the accuracy of its facts and claims, and for the use you make of it after delivery.
If you are a Consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you 14 days to cancel. How that works, and how it is affected by asking us to start immediately, is set out in full in the Cancellation & Refund Policy, which forms part of these Terms.
Business Customers do not have a statutory right to cancel. The goodwill terms in that Policy apply instead.
We will carry out the Services with reasonable care and skill, within a reasonable time, and in line with the description of the service ordered — as sections 49 to 52 of the Consumer Rights Act 2015 require for Consumers, and as we undertake contractually for Business Customers.
This is an obligation of means, not of result. We do not guarantee any outcome that depends on a third party’s decision, including examination results, grades, publication or acceptance of an application.
Your document remains yours throughout. Copyright in the underlying work does not transfer to us at any point.
On full payment, any rights arising in our editorial changes pass to you, so the corrected document is yours to use without restriction.
We treat every document as confidential. We do not disclose its contents, use it as a sample or reference, or share it with anyone other than where the law requires. This obligation continues after the order is complete.
We are liable for loss caused by our own failure to carry out the Services with reasonable care and skill. Our total liability for any order is limited to the amount you paid for it.
We are not liable for indirect or consequential loss, loss of profit, loss of opportunity, or a decision taken by a third party about your document.
Nothing in these Terms limits or excludes: liability for death or personal injury caused by negligence; liability for fraud or fraudulent misrepresentation; any liability that cannot lawfully be limited; or a Consumer’s rights under the Consumer Rights Act 2015.
Neither party is liable for failure to perform caused by an event beyond its reasonable control. We will tell you without delay and agree a new date. If the event lasts more than 30 days, either party may cancel and any sum paid for work not carried out is refunded.
Send any complaint to info@clagroup.online. We reply within 1 business day and will work to resolve it directly.
Alternative dispute resolution through a certified ADR provider is available in the UK but is voluntary for traders in our sector. CLA GROUP LIMITED is not currently a member of an ADR scheme and does not agree in advance to use one. We tell you this because the law requires it to be stated plainly rather than left unsaid. This does not affect your right to bring court proceedings.
Personal data is processed as described in the Privacy Policy, in accordance with the UK GDPR and the Data Protection Act 2018.
These Terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a Consumer resident in Scotland or Northern Ireland, you may bring proceedings in your own jurisdiction. If you are a Consumer resident outside the United Kingdom, you keep the protection of the mandatory rules of your country of residence.
If any provision is held invalid, the remainder continues in force. A failure to enforce a provision is not a waiver of it. These Terms, together with the Cancellation & Refund Policy, the Delivery Policy, the Privacy Policy and your order confirmation, form the entire agreement between us.